Healthy Holistic Homes Privacy Policy

1. Introduction

This Privacy Policy describes how Tsirkaadia OÜ ("Company", "we", "us", or "our"), an Estonian company operating under the brand name Healthy Holistic Homes, collects, uses, discloses, and protects your information when you use our website (https://healthyholistichomes.co/) and related services (collectively, the "Service").

As a company based in the European Union, we are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

2. Data Controller Information

The data controller responsible for your personal data is:

3. Information We Collect

We collect several types of information to provide and improve our Service:

3.1 Information You Provide

• Account Information: Email address for account creation and magic link authentication (we do not use passwords)
• Payment Information: Billing address, payment card details (processed securely by Stripe - we do not store full payment card numbers)
• Contact Information: Name and email address when you contact support or subscribe to our newsletter
• Purchase Information: Products purchased, transaction amounts, dates, and payment status
• Health Information: Any health-related information you voluntarily provide in communications or forms (we do not collect sensitive health data without explicit consent)

3.2 Information We Collect Automatically

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Cookies and Tracking: We use cookies and similar technologies (see Section 7)
• Marketing Data: UTM parameters, campaign sources, conversion tracking data
• Payment Session Data: Payment intent IDs, transaction identifiers

4. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract Performance: To process your orders, create your account, and provide access to purchased content
• Legitimate Interests: To improve our services, prevent fraud, ensure security, and conduct marketing to existing customers
• Consent: For email marketing to non-customers, certain cookie usage, and any health-related communications
• Legal Obligations: To comply with tax laws, respond to legal requests, and maintain transaction records

5. How We Use Your Information

• Process transactions and deliver purchased products
• Create and manage your account
• Send order confirmations and important service updates
• Provide customer support and health-related guidance
• Send marketing emails about health and wellness content (with your consent)
• Improve our website and user experience
• Analyze usage patterns and website performance
• Prevent fraud and ensure security
• Comply with legal obligations
• Process refunds and handle payment disputes
• Personalize your experience and recommend health products
• Provide educational content about holistic health

6. Third-Party Service Providers

We share your information with trusted third-party service providers who assist us in operating our business:

6.1 Payment Processing

• Stripe: Processes payments securely. They may store your payment information for future purchases.View Stripe's Privacy Policy

6.2 Email Marketing

• ConvertKit: Manages our email lists and sends marketing emails about health and wellness content.View ConvertKit's Privacy Policy

6.3 Analytics & Advertising

• Google Analytics: Analyzes website usage and performance
• Facebook Pixel: Tracks conversions and enables targeted advertising for health and wellness content
• Google Tag Manager: Manages tracking scripts and tags

6.4 Infrastructure

• Web Hosting Services: Host our website and may process visitor data
• Database Services: Store user accounts and order information

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze how you use our website
• Deliver targeted advertisements for health content
• Track marketing campaign effectiveness

Types of Cookies We Use

• Essential Cookies: Required for the website to function (e.g., authentication, security)
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics)
• Marketing Cookies: Used to track advertising effectiveness and deliver relevant health content ads (Facebook Pixel)
• Preference Cookies: Remember your choices and settings

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our Service.

8. Your Rights Under GDPR

As an EU data subject, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent at any time
• Right to Complain: Lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at hello@healthyholistichomes.co. We will respond to your request within 30 days.

9. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Data: As long as your account is active
• Transaction Records: 7 years for tax and legal compliance
• Marketing Data: Until you unsubscribe or request deletion
• Analytics Data: Typically 26 months (Google Analytics default)
• Support Communications: 2 years after resolution
• Health-related Communications: As required by law or until deletion is requested

10. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data outside the EEA, we ensure appropriate safeguards are in place:

• EU-approved Standard Contractual Clauses
• Adequacy decisions by the European Commission
• Privacy Shield certification (where applicable)

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (SSL/TLS)
• Secure payment processing through PCI-compliant providers
• Regular security assessments
• Access controls and authentication
• Employee training on data protection
• Special security measures for any health-related information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our Service is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us immediately.

13. Marketing Communications

With your consent, we may send you marketing emails about our health and wellness products, services, and educational content. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at hello@healthyholistichomes.co
• Managing your preferences in your account settings

Note: We will still send you transactional emails (order confirmations, account updates) even if you opt out of marketing.

14. Health Information Disclaimer

15. Related Services

The Company operates additional wellness and health-related websites and services. Each service may have its own specific privacy practices:

• Baby Acrobatics (babyacrobatics.com) - Our specialized service for baby development and wellness has its own privacy policy that applies when using that service. Information collected through Baby Acrobatics is handled in accordance with its specific privacy policy.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also notify you by email.

17. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

18. Data Protection Officer

Due to the nature and scale of our data processing activities, we are not required to appoint a Data Protection Officer. However, we take data protection seriously and you can contact our privacy team at hello@healthyholistichomes.co for any data protection matters.